Privacy policy

This Privacy Policy describes how Alton Compressor Services Ltd (the “Site” or “Us”) collect, use, and disclose your Personal Information when you visit or make a purchase from the Site/Us.

COLLECTING PERSONAL INFORMATION

When you visit our site, we collect certain information about your device, your interaction with our site, and information necessary to process your orders. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about the information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with our site.
  • Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimize our site performance.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels etc.
  • Disclosure for a business purpose: shared with our processor Shopify, Facebook and Google.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and our distributors such as ABAC and ALMiG as well as our authorised courier.

Customer support information

  • Examples of Personal Information collected:  name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared potentially with our distributors for further advice.

 

MINORS

Our site is not intended for individuals under the age of 18 . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION

We only share your Personal Information with certain service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

Some of you Personal Information is sometimes used for targeted advertisements or marketing communications we believe may be of interest to you.

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the following links;

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    USING PERSONAL INFORMATION

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers when necessary.

    LAWFUL BASIS

    Pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and our site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    RETENTION

    When you place an order through our site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

      YOUR RIGHTS 

      You have the right to access the Personal Information that we hold about you and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

      Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

      COOKIES

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      DO NOT TRACK

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      CHANGES

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      CONTACT

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@altoncompressorservices.co.uk or by mail using the details provided below:

      Unit E2, Knowle Village Business Park, Fareham, PO17 5DY, United Kingdom

      Last updated: 11-March-2021

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

       

      .